lunes, 15 de julio de 2013

From Boomberg Business Week: Hedge Funds Are for Suckers !!!

Markets & Finance
July 11, 2013
 
They were brought to Washington to stand up for their industry and their paychecks, and to address the question of whether their business should be more tightly regulated. They all refused to apologize for their success. They appeared untouchable.
 
What’s happened since then is instructive. Soros, considered by some to be one of the greatest investors in history, announced in 2011 that he was returning most of his investors’ money and converting his fund into a family office. Simons, a former mathematician and code cracker for the National Security Agency, retired from managing his funds in 2010. After several spectacular years, Paulson saw performance at his largest funds plummet, while Falcone reached a tentative settlement in May with the U.S. Securities and Exchange Commission over claims that he’d borrowed money from his fund to pay his taxes, barring him from the industry for two years. Griffin recently scaled back his ambition of turning his firm into the next Goldman Sachs (GS) after his funds struggled to recover from huge losses in 2008.
 
As a symbol of the state of the hedge fund industry, the humbling of these financial gods couldn’t be more apt. Hedge funds may have gotten too big for their yachts, for their market, and for their own possibilities for success. After a decade as rock stars, hedge fund managers seem to be fading just as quickly as musicians do. Each day brings disappointing headlines about the returns generated by formerly highflying funds, from Paulson, whose Advantage Plus fund is up 3.4 percent this year, after losing 19 percent in 2012 and 51 percent in 2011, to Bridgewater Associates, the largest in the world.
 
This reversal of fortunes comes at a time when one of the most successful traders of his time, Steven Cohen, founder of the $15 billion hedge fund firm SAC Capital Advisors, is at the center of a government investigation into insider trading. Two SAC portfolio managers, one current and one former, face criminal trials in November, and further charges from the Department of Justice and the SEC could come at any moment. The Federal Bureau of Investigation continues to probe the company, and the government is weighing criminal and civil actions against SAC and Cohen. Cohen has not been charged and denies any wrongdoing, but the industry is on high alert for the possible downfall of one of its towering figures.
 
Despite all the speculation and the loss of billions in investor capital, Cohen’s flagship hedge fund managed to be the most profitable in the world in 2012, making $789.5 million in the first 10 months of the year, according to Bloomberg Markets. His competitors haven’t fared as well. One thing hedge funds are supposed to do—generate “alpha,” a macho term for risk-adjusted returns that surpass the overall market because of the skill of the investor—is slipping further out of reach.


According to a report by Goldman Sachs released in May, hedge fund performance lagged the Standard & Poor’s 500-stock index by approximately 10 percentage points this year, although most fund managers still charged enormous fees in exchange for access to their brilliance. As of the end of June, hedge funds had gained just 1.4 percent for 2013 and have fallen behind the MSCI All Country World Index for five of the past seven years, according to data compiled by Bloomberg. This comes as the SEC passed a rule that will allow hedge funds to advertise to the public for the first time in 80 years, prompting a flurry of joke marketing slogans to appear on Twitter, such as “Creating alpha since, well, mostly never” (Barry Ritholtz) and “Leave The Frontrunning To Us!” (@IvanTheK).
 
Hedge funds are built on the idea that a smarter guy (and they are almost all guys; only 16.8 percent of managers are women) with a better computer can make miracles possible by uncovering inefficiencies in the market or predicting the future. In pure dollar terms, there are more resources, advanced degrees, and computing firepower devoted to chasing this elusive goal than almost any other endeavor, and that may include fighting wars. Yet traders face the immutable fact that every second, each megabyte of information, blog post, one-line rumor, revenue estimate, or new product order from China has already been taken into account by the efficient market and reflected in a security’s price. This means that trying to gain what traders call an “edge,” at least legitimately, is almost impossible. As the financial incentives on Wall Street have become enormous, so have the competition and pressure to gain an advantage at any cost.
 
Few people will shed tears for an industry that has produced more than its fair share of billionaires—some of whom, like Cohen, are notorious for their displays of wealth. Nevertheless, the decline of hedge funds has implications beyond Wall Street. The financial kingpins who profited most from hedge funds’ golden age gained the ability to make influential political donations and to bend big banks to their will. In the U.S., hedge funds manage a significant portion of pension funds and university endowments. For investors who chased the colossal returns once promised, the downturn may well bring painful losses. But it could also be the beginning of a virtuous cycle. If it’s going to survive, the industry may need to get smaller and a lot more modest.
 
Hedge funds began as a small, almost sideline, service. They were the alternative investments for the wealthy, intended to perform differently than the overall market. “Any idiot can make a big return by taking a big risk. You just buy the S&P, you lever up—there’s nothing clever about that,” says Sebastian Mallaby, the author of More Money Than God: Hedge Funds and the Making of a New Elite. “What’s clever is to have a return that’s risk-adjusted.”
 
This is what Alfred Winslow Jones, an Australian-born onetime financial journalist, had in mind in 1949 when he created a private investment partnership that was designed to be “hedged” against gyrations in the market. Jones borrowed shares, sold them short, and hoped to earn an offsetting profit on them if the market dropped and his long positions lost value.
 
It didn’t come without risks: Shorting exposes an investor to potentially limitless losses if a stock keeps rising, so regulators decided that only the most sophisticated investors should be doing it. Hedge funds would be allowed to try to make money almost any way they wanted, and charge whatever fees they liked, as long as they limited their investors to rich people who, in theory, could afford to lose whatever money they put in. It was a side bet.
 
For a while, the funds were expected to produce steady, modest returns, in contrast to the wider swings of the market. In a 2011 paper that he updated this year, Roger Ibbotson, a finance professor at the Yale School of Management who runs a hedge fund called Zebra Capital Management, analyzed the performance of 8,400 hedge funds from 1995 to 2012; he concluded that on average they generated 2.5 percent of precious alpha. “They have done a good job, historically,” Ibbotson says. “Now, I think it’s overcapacity. I doubt that the alphas are completely gone, but alphas are going to be harder to get in the future than they have been in the past.”
 
With each millionaire-minting stock market boom, the number of hedge funds has increased as the rich scour the market for new ways to get even richer. It’s no coincidence that the first decade of the 21st century, when the wealthiest 0.1 percent became exponentially wealthier, marked the high-water mark for hedge funds. Now there are about 10,000 hedge funds managing $2.3 trillion. The pioneers, such as Cohen and Paulson, had learned that working at investment banks with their brutal hours and byzantine corporate cultures—not to mention the fighting over bonuses every January—was for suckers. Hedge funds offered would-be financial hotshots a faster and more glamorous path to obscene wealth.
 
One of the most alluring aspects of the business vs. other sectors of Wall Street is what people in the tech world call “scalability.” Hedge fund managers could easily expand their annual bonuses from millions a year to tens of millions or more just by bringing in more investor money and making the fund larger, often with little extra work. Most hedge funds charge a management fee of 2 percent of assets, which is intended to cover expenses and salaries, as well as 20 percent of the profit generated by the fund at the end of the year. A fund managing $300 million would take $6 million in fees, plus its 20 percent cut; if the fund grew to $3 billion in assets, the management fee would jump to $60 million. If a fund of that size returned only 6 percent that year, it would generate $180 million in profit, $36 million of which the managers could keep. It quickly starts to look like a smart use of a Harvard degree.
 
Yet this once hugely lucrative model has proven unsustainable. One chief investment officer at a $5 billion institution breaks down the typical hedge fund life cycle into four evolutionary stages. During the early period, when a fund is starting out, its managers are hungry, motivated, and often humble enough to know what they don’t know. This tends to be the best time to put money in, but also the hardest, as the funds tend to be very small. Stage two occurs once the fund has achieved some success, when those making the decisions have gained some confidence but they aren’t yet so well-known that the fund is too big or impossible to get into.
 
Then comes stage three—the sort of plateau before the fall—when the fund gets “hot” and suddenly has to beat back investors, who tend to be drawn to flashy success stories like lightning bugs to an electric fence. Stage four occurs when the fund manager’s name is spotted as a bidder for baseball teams or buyer of zillion-dollar Hamptons mansions. Most funds stop generating the returns they once did by this stage, as the manager becomes overconfident in his abilities and the fund too large to make anything that could be described as a nimble investing move. “The bigger a fund gets, the more difficult it gets to maintain strong performance,” says Jim Kyung-Soo Liew, assistant professor in finance at the Johns Hopkins Carey Business School. “That’s just because the number of opportunities is limited in terms of putting that much money to work.”
 
Hedge funds have also been hurt by their success. Most of the advantages their investors once had—from better information to far fewer people trying to do what they do—have evaporated. In the easy, early days, there was less than $500 billion parked in a couple thousand private investment pools chasing the same inefficiencies in the market. That’s when equities were traded in fractions rather than decimals and before the SEC adopted Regulation FD, which in 2000 tightened the spigot of information flowing between company executives and hungry traders.
 
After 2000, the supposed “smart” money began paying expert network consultants—company insiders who work as part-time advisers to Wall Street investors—to give them the information they craved. The government has since cracked down on that practice, which in some cases led to illegal insider trading. The rise of supercharged computer trading means speed is one of the few ways left to gain an advantage.


As their returns have fallen, the biggest hedge funds have started to seem more like glorified mutual funds for the wealthy, and those rich folks might start to take a harder look at whether they’re getting their money’s worth. This could be an encouraging development for the world economy, considering that hedge funds provided huge demand for the toxic mortgage derivatives that helped lead to the financial collapse of 2008. At the same time, the tens of billions that pension funds have plowed into funds such as Bridgewater’s All Weather Fund—down 8 percent for the year as of late June, according to Reuters, compared with a 10.3 percent rise in the S&P 500—mean that the financial security of untold numbers of retirees could be threatened by a full-scale hedge fund meltdown.
 
For the moment, that possibility seems remote. The age of the multibillionaire celebrity hedge fund manager may be drawing to a close, but the funds themselves can still serve a useful purpose for prudent investors looking to manage risk. Let the industry’s recent underperformance serve as a reality check: No matter how many $100 million Picasso paintings they purchase, hedge fund moguls are not magicians. The sooner investors realize that, the better off they will be.
 
Kolhatkar is a features editor and national correspondent at Bloomberg Businessweek. Follow her on Twitter @Sheelahk.
 
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viernes, 12 de julio de 2013

From Bloomberg BusinessWeek: Small Business This Week

The Federal Government Misses Its Small Business Contracting Target ... Again

Policy

The Federal Government Misses Its Small Business Contracting Target ... Again


In what’s become a rite of summer, the Small Business Administration reported today that the federal government missed its goal for small business contracting for at least the seventh straight year.

Federal law dictates that the U.S. government try to award 23 percent of federal contracts to small businesses. (Of course, that’s a target, not a mandatory requirement.) According to a scorecard published by the SBA, federal agencies awarded $89.9 billion in contracts to small businesses in fiscal year 2012, or 22.25 percent of total contracts. For fiscal year 2011, the government awarded $91.5 billion in contracts to small businesses, or 21.65 percent of the total spend.

Data available on the SBA’s website show that the government has missed small business contracting targets every year since at least 2006; last year, Danielle Ivory of Bloomberg News reported that the U.S. had missed the 23 percent goal for at least 11 straight years.

The White House should make meeting contracting goals “a priority because it is efficient governance, and not just a law that makes small businesses feel good,” said Representative Sam Graves, the Missouri Republican who chairs the House Small Business Committee, in an e-mailed statement. “Improving small business opportunities through federal contracts creates jobs and saves taxpayer money because small businesses bring competition, innovation and lower prices.”

In addition to the 23 percent target, agencies are supposed to award 5 percent of contracts to women-owned business and 3 percent to businesses located in poor neighborhoods, but fell short of both goals. The government did meet contracting targets for small disadvantaged businesses and businesses owned by service-disabled veterans. All of that is good enough for the government to earn a B grade on the SBA scorecard—the same grade the government has earned every year since 2009.
Clark is a reporter for Bloomberg Businessweek covering small business and entrepreneurship.
 

martes, 9 de julio de 2013

This Week in Small Business (From Bloomberg BusinessWeek) Fireworks....

China Makes America’s Fireworks by Hand. This Inventor Has a Faster Way

Manufacturing

China Makes America’s Fireworks by Hand. This Inventor Has a Faster Way

By

The U.S. spent close to $1 billion on fireworks in 2012, according to the American Pyrotechnics Association. The trade group’s executive director, Julie Heckman, expects sales to climb “a little bit” in 2013, continuing the market’s steady upward trajectory. Unsurprisingly, the bulk of what explodes in America’s skies and crackles in backyards is imported from China, though a few display companies that put on shows do make a bit of their own stuff.
 
Less well known: Most fireworks are still made by hand to avoid accidental explosions in factories. “The materials are friction-sensitive,” Heckman explains. “Until I did my first trip to China about 20 years ago, I would’ve never really appreciated ‘made by hand.’ The number of man hours [for] 20 minutes of enjoyment is just astronomical.”
 
Fireworks veteran Jim Widmann of Sandy Hook, Conn., wants to speed up the manufacturing process. After learning the trade from fabled display giant Fireworks by Grucci and running his own outfit, he invented a machine that automates the most laborious step of making an aerial shell. It pastes the paper that contains the gunpowder “about eight or 10 times faster” than it would take by hand, says Widmann, 55. He notes none of the roughly 450 machines he’s sold through Connecticut Pyrotechnic Manufacturing, his six-year-old business, have caused accidents. And they’re “pretty intuitive” to use, he says. “I’ve sold plenty of machines to people I haven’t been able to speak one word with, using video, pictures, and the manual.”
 
Here, his daughter Sarah demonstrates how the machine works:
 
 
Widmann’s timing is good, says Phil Grucci, president and chief executive officer of his family’s storied “multimillion-dollar” fireworks business, which dates back to 1850. Grucci says in China “the labor that was available to manufacture fireworks is migrating to manufacture” more lucrative products, such as electronics and pharmaceuticals. Widmann’s “technology and that technique for pasting a shell is now widely revolutionizing the labor reduction in some of the manufacturers in Asia,” he says. It’s “given China the ability to maintain their productivity.”
 
The labor shortage “has left a lot of people asking, what’s the future of fireworks manufacturing in China going to be? Part of the solution to that is increased automation,” says Jesse Veverka, who just returned to the U.S. after shooting in Asia for Passfire, his forthcoming documentary about fireworks culture.
 
Widmann doesn’t expect to earn much from China. Even though Chinese factories are using his technology, few are buying his machines, which cost about $2,500. After traveling in China’s fireworks district multiple times and getting a Chinese patent, Widmann says, “it finally occurred to me that the Chinese are not going to buy my product.” When they “decide to use something like this, they just knock it off, one way or another.” Grucci, who bought Widmann’s machines for his family’s 165-employee manufacturing plant in Radford, Va., says he’s seen “facsimiles of his equipment around many of the factories around China,” as has Veverka.
 
Widmann, who has sold his machines in 30 countries, says a lot of business comes from hobbyists in the U.S., which Veverka estimates “on the order of 50,000 people.” They build their own for backyard fun in states with permissive fireworks laws. “I can pretty confidently say that every remaining [display fireworks] manufacturer” in the U.S. uses the machine, says Widmann.
 
He’s hopeful about reshoring. “I’m a big proponent of American fireworks manufacturing, for obvious reasons: I sell a machine that does it,” Widmann says. “But there are reasons to think it might come back,” he says, noting cargo ships don’t “give a damn about the fireworks market” because it’s a miniscule fraction of their business and they aren’t eager to jeopardize the rest of their cargo with an explosion. “An industry that’s predicated on importing in such a tenuous situation is vulnerable.”
 
He adds that he’s been talking with the owners of one of the big display companies in the U.S. about its investment in domestic facilities to bring back some manufacturing, even if just for specialty items or to safeguard against shippers ending the transporting of fireworks. “We’re not dead yet,” Widmann says. “There’s a chance there might be a resurrection.”
Leiber is Small Business editor for Businessweek.com, Entrepreneurs editor for Bloomberg.com, and covers small business for Bloomberg BusinessWeek
 
 

jueves, 27 de junio de 2013

Qué quieren los consumidores?...de Bloomberg BusinessWeek

Internet

What Do Consumers Want? Watch the Pirates

 
Media companies are trying to lure fans away from the dreaded pirates—sometimes, by copying them


If you want to run a media business, you should study how savvy users are consuming media. To that end, Warner Bros. (TWX) executive David Kaplan wants to look at the savviest of media consumers: the pirates.

“Generally speaking, we view piracy as a proxy of consumer demand,” Kaplan, the head of anti-piracy efforts at Warner Bros. Entertainment, wrote in a piece posted on the website of this week’s Los Angeles-based Anti-Piracy & Content Protection Summit. “Accordingly, enforcement related efforts are balanced with looking at ways to adjust or develop business models to take advantage of that demand by offering fans what they are looking for when they are looking for it.”

Kaplan says it makes sense to loosen up on copyright infringements that don’t pose legitimate threats to business, acknowledging that fans who make mash-ups of your material are like an extra ad department that works for free:
“We give a wide berth to ‘fan use’ and permit fans to use and interact with our content in ways that might technically still constitute copyright infringement, but do not directly substitute for the full length feature, episode or game. Warner Bros. and Time Warner, for that matter are content creating companies. Indeed, we include major news outlets. Freedom of expression is key to our businesses, and any actions pursued on the enforcement side are taken with that in mind.”
Many video-game companies have taken this approach to the insanely popular in-game replay videos that fans make and post to YouTube (GOOG) through channels such as Machinima. At the same time, Nintendo (7974)‘s recent decision to start claiming a portion of the ad revenue from these videos is a reminder that openness seems more threatening when money is on the table.

Media companies may also be coming around to the idea that the models for moving pirated content are worth imitating. A 2010 study by researchers at the University of Texas, Dallas found that legal digital music marketplaces blunt demand for illegal ones; while the impact of music piracy continues to be disputed, legal online music services have since then gained steam.

Hollywood studios have begun to question some of the basic tenets of their distribution model. According to the Wall Street Journal, Disney (DIS) and Sony Pictures (SNE) are letting Korean consumers stream movies at home, even while theaters are still showing them, in an attempt to reduce the incentive to pirate new releases.

The idea has its opponents. Major U.S. movie theater chains require a period of exclusivity from studios, precisely because they’re concerned that many people would stay home if they could. This idea is probably not going to be coming to the United States any time soon.

The streaming movies aren’t necessarily cheap, either. But there’s definitely a school of thought within media companies that customers would be willing to pay for the relative convenience and safety. And anything that might steer people away from BitTorrent is worth a shot.
Brustein is a writer for Businessweek.com in New York.
 
 
 
 
 
 

jueves, 20 de junio de 2013

Small Business: This Week's Top Story, from Bloomberg BusinessWeek

Small Business: This Week's Top Story

Small Business Administration's Karen Mills

Small Business Administration's Karen Mills

Policy

Every Week Is Small Business Week. This Week It's Official

 
By

Every week is small business week at millions of small businesses across America. Positive recognition is always nice, but most small business owners would prefer to do a little bit more business—or to rewrite federal policy on taxes, immigration, health care, or any other number of issues—than to win an award. So why all the fuss over National Small Business Week, which kicks off today?

First held in 1963 by the order of President John F. Kennedy, the annual event has the hallmarks of a Hallmark holiday—a celebration that serves commercial and political interests. President Obama issued a presidential proclamation touting “America’s entrepreneurial spirit,” and Republican members of the House Small Business Committee will publish Op-Ed columns on the state of small business. Washington Democratic Senator Patty Murray recorded a video message to be shown at a National Small Business Week event in Seattle today.

Nor will the private sector miss out. There are myriad sponsors, including Microsoft (MSFT), Staples (SPLS), and ADP (ADP). Speakers include Square Chief Executive Officer Jack Dorsey, Angie’s List (ANGI) founder Angie Hicks, and NFL quarterback-turned-entrepreneurial coach Fran Tarkenton. All have something to sell small business owners.

Still, a Hallmark holiday is a holiday all the same. (Don’t Valentine’s Day roses smell just as sweet?) For the small businesses being honored at Friday’s closing ceremony, the occasion is a welcome bit of recognition of their hard work and success. For small business owners who attend regional events in Seattle, St. Louis, Pittsburgh, Arlington, Tex., and Washington, D.C., there are networking opportunities. For those who can’t attend, many of the educational panels are being streamed on the Small Business Administration’s website.

National Small Business Week is interesting to the degree that its agenda gives insight into the issues that matter to small business owners—or, at least, the issues that matter to the SBA and corporate sponsors of this week’s events. Along those lines, here some recurring themes:
Going global. In 2010, President Obama pledged to double the nation’s exports by 2015, and is counting on small businesses to play an important part. A study published by the National Small Business Association last week indicated that small businesses want to expand internationally, but don’t know where to start. Panels held today through Thursday and streamed online may be a place to start.
  1. Obamacare. With the main provisions of the health reform law going into effect in 2014, and many small business owners confused about the law, it’s no wonder that National Small Business Week is devoting several sessions to Affordable Care Act 101.
  2. Financing. The SBA and Treasury Department hosted a summit on small business capital last week; this week’s events feature several sessions on raising capital for small businesses, including a Google+ Hangout on small business loans.
  3. Social media. Most small business owners aren’t keeping up with bigger companies when it comes to online marketing—which may be why National Small Business Week is dedicating a series of panels to social media and managing online reputation.
Supporting underrepresented groups. There’s a panel today called “Resources for Tribal Business,” and a discussion on immigrant entrepreneurs on Wednesday.
Clark is a reporter for Bloomberg Businessweek covering small business and entrepreneurship.
 
 

lunes, 3 de junio de 2013

This Week in Small Business: From Bloomberg BusinessWeek

In Hot Housing Markets, Are Investors Fanning Flames?

Real Estate

In Hot Housing Markets, Are Investors Fanning Flames?

 
Home prices are on fire, according to new data today from the S&P/Case-Shiller index. Home prices made the largest 12-month gain since April 2006, with prices up 10.9 percent from March 2012. The sharp gains have fanned fears that we might be seeing another bubble, so we thought we’d look at one facet of the market: the role investors are playing.
 
First, some broad context
In the big picture, first-time and existing homeowners drive the market and make up just under 80 percent of all sales. That leaves the remaining fifth of sales to investors, according to the latest Campbell/Inside Mortgage Finance HousingPulse Tracking Survey. Tom Popik, research director for Campbell Surveys, says tight lending standards have contained first-time buyers to about 35 percent of the market, with the rest coming from existing homeowners.
 
Who are the investors?
Investors have long been mom-and-pop operations that buy and rent out a few homes at a time. That profile began started shifting over the past two years as Wall Street firms entered the game. Major institutional investors have been buying up foreclosures and other low-cost properties by the thousands, rehabbing them, and then renting them out to families that can’t buy homes.
 
What are they buying?
Investors have come to dominate the market for foreclosures that need repairs, making up about two-thirds of so-called damaged REO sales, Popik says. Regular buyers don’t compete much for those damaged REOs because they often don’t have the time, money, or interest to make major repairs. But everyone likes a deal, so regular buyers do compete with investors for foreclosures that don’t need major repairs. Investors make up only about a fifth of all purchases if the foreclosures are habitable and generally move-in ready. This means that when foreclosures in good shape, investors are more directly competing with homeowners. The same goes for short sales, for which investors now make up more than a third of all buyers.
 
Does that mean investors drive up prices for regular buyers?
Investors aren’t likely to participate in the bidding wars that are happening for the best properties in hot markets. “The investors tend to be frugal buyers,” says Popik. “They pay with cash and they bid low.” But just because investors often don’t compete directly with homeowners on individual properties, doesn’t mean investors don’t still broadly affect that market. “The investors take inventory out of the market, especially on the front end at foreclosure auctions,” he says. “That constricts the supply of property for owner-occupants, and then the owner-occupants bid against each other.”
 
Will investors keep being a force in the market?
According to the HousingPulse survey, foreclosures and short sales combined made up about 33 percent of the market in April, based on a three-month moving average, down sharply from 43.6 percent a year earlier. If those distressed sales become a declining share of the market, the impact of investors may wane over time.
Weise is a reporter for Bloomberg Businessweek in New York. Follow her on Twitter @kyweise.

viernes, 31 de mayo de 2013

Esta Semana en Small Business de Bloomberg BusinessWeek...

This week in Small Business

The U.S. Postal Service has 31,272 post offices across the country. Only about 6,000 generate enough business to cover costs. Get the latest on the nationwide push to help the imperiled federal agency save money while giving local entrepreneurs a boost.
 
Also on tap: Learn about services gaining traction by getting small suppliers paid more quickly by large clients. Weigh in on the SBA’s role as a home lender, the ongoing scuffle over the online sales tax bill, and crowdfunding sites becoming creative as they await SEC rules. Finally, meet a Storage Wars star who sued A&E for "committing a fraud on its viewing audience." Enjoy.
 
“I’d like to hire someone else and be open a few more hours. This could be key.” —Heather Gable
 
I’d like to hire someone else and be open a few more hours. This could be key.” —Heather Gable

Small Business

The Post Office Returns to the Local Store

By    May 23, 2013
 
Heather Gable has had it rough. During the recession, sales dropped off at Finger Lakes Coffee House, the business she owns in Van Etten, a small Upstate New York town. She had to lay off most of her employees. At least there’s one recent development to keep her optimistic: In March she opened a post office inside her store. She hopes she’ll be able to sell lattes and bagels to customers who come in to mail letters and packages. “I’d like to hire someone else and be open a few more hours,” Gable says. “This could be key.”
 
Gable is one of the newest business owners to sign up with the U.S. Postal Service’s nationwide Village Post Office project, which is intended to help the imperiled federal agency save money while giving local entrepreneurs a boost. The USPS has 31,272 post offices across the country. Only about 6,000 generate enough business to cover costs. In May 2012, the USPS announced a plan to save $500 million by reducing hours of service at 13,000 rural branches.
There are 31,272 post offices across the country. Only about 6,000 generate enough business to cover costsPhotograph by Adam Golfer for Bloomberg BusinessweekThere are 31,272 post offices across the country. Only about 6,000 generate enough business to cover costs
Hoping to minimize the inconvenience to customers, the Postal Service is encouraging coffee shops and grocery and hardware stores to provide limited mail services. They can sell stamps, ship flat-rate packages, and rent out post office boxes. More ambitious business owners can choose to offer all the mail handling services of a full-fledged post office—though that requires costly security measures to meet federal standards, including installing steel-lined walls to thwart mail thieves. The USPS expects to have 300 Village Post Offices around the country by this summer and many more in the future. “It’s a low-cost alternative for us, and it’s a win-win situation when you look both from a customer service aspect and a community aspect,” says Edward Phelan, the USPS’s vice president of delivery and post office operations.
 
Before the Civil War, the vast majority of post offices were located in country stores and taverns. “There were virtually no free-standing post offices,” says Richard John, author of Spreading the News: The American Postal System from Franklin to Morse. He says the government gave small business owners a share of their postal revenue, but no salary. Today they get even less. Gable says she receives $100 a month from the Postal Service. The main attraction for entrepreneurs, then and now, has been the prospect of getting more people through their doors. John says the postal service began erecting free-standing post offices after the Civil War when the public was more tolerant of federal construction projects.
 
One natural skeptic of the new push toward Village Post Offices is Sally Davidow, spokeswoman for the American Postal Workers Union, which represents 220,000 USPS employees. She questions whether newcomers like Gable are qualified to handle mail. “People need an experienced postal clerk who can answer their questions,” she says.
 
Gable’s customers don’t see her inexperience as an issue. On an April morning, the Finger Lakes Coffee House was filled with customers. Most said they still had boxes at the regular post office in town. (So does Gable.) But Will Smith, a retired Cornell University employee, said he liked taking his business to Gable’s place. “She has Wi-Fi, so you can bring your laptop, do your bills, and mail them here.”
 
Gable says she’s not seeing a ton of postal business yet. But she notes that the USPS recently cut the hours at Van Etten Post Office from five and a half to four on weekdays, and says if the government eventually closes it she’ll be the primary beneficiary. At the moment, she’s more concerned about getting the USPS to deliver on its promise to install a big blue mailbox on the sidewalk outside her shop. When people stop to mail a letter, they’ll see the sign over the door advertising her mini-post office inside. “That will entice more people to come in,” Gable says. “I mean, I drive around looking for those blue boxes.”
 
Perhaps she shouldn’t get her hopes up too high. Valerie Warner works at McDonough’s Valley Hardware in Keene Valley, N.Y., about five hours northeast of Van Etten. Her brother, David McDonough, the store’s owner, opened one of the first Village Post Offices in 2011 after the USPS closed the local government-operated one. Warner says sales haven’t increased much, though she’s not complaining. “It’s been great just having our post office back,” she says.
The bottom line: The USPS wants businesses to sell stamps and mail packages in towns where the post office has closed or cut hours.